Tourism for a better environment and a brighter future.

Terms & Conditions

electronic receipt inca trail to machu picchu information about porters electronic receipt

Terms & Conditions

Dear Friends, Travelers and Clients,

Thank you very much for choosing us! The Peruvian system of services and products sometimes differs from your country. We strongly suggest you read the following carefully:

Travel in Peru: Valencia Travel Cusco operates in regions where standards of accommodations, transport and services might not be those you would normally expect at home. However, we strive, with all due care and skill, to provide the best services for our clients. Traveling in Peru requires flexibility, patience, broad-mindedness, good humour and an understanding that changes may be made without notice due to circumstances beyond our control. (Force Majeure - see below). By booking any of our tours you agree to allow Valencia Travel Cusco to make necessary changes without liability.

Force Majeure:

This is any event that Valencia Travel Cusco could not, even with all due care, foresee or avoid. This covers events such as war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, disaster or adverse weather conditions, fire or all similar events beyond our control. In this case, Valencia Travel in Cusco will not accept liability and reserves the right to change, postpone or even cancel the trip (this is the last option of course!)

Increments in Case of Protests, Strikes (FORCE MAJEURE)

In the event of a protest / strike, which is not uncommon in Cusco, it may be necessary to leave a day or even 2 days earlier than scheduled so that we are able to comply with other services. In this case, an increment will be charged to cover costs incurred.

RISKS:

By booking any of our adventure trips (Inca Trail to Machu Picchu, Salkantay, Ausangate, Choquequirao, Lares, Vilcabamba trek etc.) you assume the risks associated with them. For these treks, Valencia Travel Agency accepts no responsibility.

TRAVEL INSURANCE:

We strongly advise you to take out travel insurance that covers accidents, medical expenses and emergency repatriation, including rescue and air ambulance. We also recommend that it covers cancellations and loss of luggage. Please forward a copy of the company name and policy number by email or bring the information when you come to our office.

Use a travel insurance comparison website where travelers can search and compare over 250 travel insurance plans to find the best policy to suit their needs.

GROUP DISCOUNTS OR FEE FOR SACRED VALLEY TOUR:

If there are at least 4 people in your group, you will automatically get either: A $20 per person group discount or a free Sacred Valley tour (a Must Do in Cusco). This discount or free tour is valid for the following adventure trips: Inca Trail 4/3 group service, Lares 4/3 and Salcantay 5/4.

Please note that this discount does not apply to private treks or any other trek not mentioned here.

Note!

Discount does not apply if less than 4 people undertake the trek (if a group member cancels).

HOLIDAY OR ELECTION INCREMENTS:

An increment of *$35 per person is applicable for all treks (regardless of group / private option / size of group) leaving during these holidays:

Christmas (Dec 22nd, 23rd, 24th, 25th) New Year (Dec 29th, 30th, 31st, Jan 1st).

An increment is also applicable in order to leave during election days (people are fined in Peru if they do not vote).

We use the increments to pay staff a bonus for leaving on their holiday or it is used to pay the fines.

SENDING YOUR PRIMARY DEPARTURE DATE AND BACKUP DATE:

By providing us with a primary date and a back up date for your trek (classic Inca Trail, Lares, Salkantay, etc) you automatically authorize Valencia Travel Cusco to use either of these dates for your reservation. Valencia Travel Cusco will send you an electronic receipt confirming your trek has been officially booked and also to confirm the exact departure date of your trek within the next 48 hours ***(after we have received your booking form and have confirmed that your deposit was made).

SENDING US YOUR PERSONAL DETAILS FOR BOOKING:

Your passport number and other information must be valid. Please advise us immediately if you change your passport number after booking your tour. (especially for booking the Classic Inca Trail. If we do not make a change in your official details, you may not be permitted to do the trek).

STUDENT RATE: In order to obtain this discount you must have a valid ISIC card. It is important you scan and e-mail us your card at the time of booking. It must be valid on the date you are booked. You will also have to show your card for the Inca Trail/Alternative trek. You will need to show the real ISIC card upon your arrival in Cusco and in Machu Picchu.

MAKING A RESERVATION AND PAYMENT OF YOUR DEPOSIT:

1. In order to make reservation order for a Tour/Trek/Trip/Rental/Service with Valencia Travel in Cusco, the client is required to make a 50% deposit of the full price of Tour/Trek/Trip/Rental/Service. The deposit is non-refundable. Clients that reserve by email, fax or telephone, Valencia Travel in Cusco will hold that the client has read the terms and conditions.

2. The date that Valencia Travel in Cusco receives the deposit from the client the reservation order becomes final. Upon receipt of the deposit, a compulsory contract is in place between the client and Valencia Travel in Cusco.

3. All people named on the reservation order are beholden to the contract between client and Valencia Travel in Cusco. The person who signs the contract is regarded as having the permission of all persons whose names are on the reservation order and verifies that all these persons are fully aware and accept the Terms and Conditions of Valencia Travel in Cusco.

We require a deposit of 50% or a minimum of $250, non-refundable along with your personal details (full name, passport number, gender, nationality, DOB)

Payment of the deposit can be made through any of the 3 following options:

  • Visa (Balance can also be paid by this method)
  • Wire Transfer.
  • Wire Transfer.
  • Western Union: (Balance can also be paid by this method).
Note!

NOTE: All transaction fees will be assumed by client.

PAYMENT OF FINAL BALANCE:

The remaining 50% or balance of the Tour/Trek/Trip/Rental/Service must be paid to Valencia Travel in Cusco 25 days before the first date of the Tour/Trek/Trip/Rental/Service. please let us know if you have any delay on paying.

Payment of the deposit can be made through any of the 3 following options:

  • Visa (Deposit can also be paid by this method).
  • Western Union: (Deposit can also be paid by this method).
Note!

NOTE: All transaction fees will be assumed by client.

CANCELLATIONS FOR DEALS

No cancellations once booking has been made and confirmed.  

  • Airline, rail and ferry tickets are non-refundable and non-transferable and name changes are not allowed.
  • We are not responsible for the impact that an airline schedule change may have on your vacation. We therefore strongly recommend you purchase travel insurance.
  • Seat selection functionality in travel agency systems is restricted by airlines. We will attempt, but cannot guarantee, adjoining seats. Some airlines only allow seat selection upon check-in.

CANCELLATIONS FOR TREKS AND TOURS:

  • (1) If a client cancels within:
  • -30-20 days there will be a 40% refund of total tour.
  • -19-9 days, there will be a 20% refund of total tour.
  • -8 days or less there will be a 0% refund of total tour.
Note!

Your 50% deposit is non-refundable. Any Inca Trail tours cancelled at any time are non-refundable due to the high demand and price of permits. If the cancellation applies it will be without payment fees.

(2) Valencia Travel Cusco must be notified of any changes or cancellations to your trip as soon as you are aware of them, via e-mail, so that we do not incur expenses not covered by deposit.

(3) Once the final balance has been paid, we will not be able to refund your trek payment in the case of cancellations (last minute cancellations in Cusco). There will, however, be parts of your trip that you are able to use (Machu Picchu entrance fee, 1 train ticket, 1 bus ticket).

(4) A claim letter for your insurance company can also be provided by us upon request.

(5) Porter service hired cannot be cancelled (a fee is paid for booking this service).

CHANGES MADE BY CLIENT:

Changes can be made to the Tour/Trek/Trip/Rental/Service only by the person who signs the reservation order. A $35 change of order fee is charged at this point. Though all efforts will be made to make the changes, they are not guaranteed and there may be additional costs/expenses in relation to these changes for services.

PLEASE NOTE THAT FOR THE INCA TRAIL PERMITS ARE NOT TRANSFERABLE, REFUNDABLE AND DATES CAN'T BE CHANGED.

CHANGES AND CANCELLATIONS BY VALENCIA TRAVEL:

We always make our best efforts to operate the original schedules of the tours as listed in the reservation order, however by entering into this agreement with Valencia Travel in Cusco the client accepts that necessary changes may need to be made to a Tour/Trek/Trip/Rental/Service due to predominant conditions (please check force majeure). Valencia Travel in Cusco reserves the right to change or cancel any facilities, services and substitute a reasonable alternative of comparable value.

In the event of a major change, the client will be notified as soon as possible. The client will have the options of accepting the change.

VERY IMPORTANT (1):

We strongly suggest staying at high altitude (above 3000 meters / 9842 feet - in Cusco or another high altitude city) for 3 to 4 days (minimum) before undertaking the trip. This is in order to minimize the effects of possible altitude sickness. Also, you can help your body acclimate by drinking plenty of liquids, adding a bit more sugar to your drinks, eating food rich in carbohydrates, avoiding cigarettes and alcohol and drinking coca (ancient traditional leaf) tea. Diamox can also be helpful - please ask your doctor about this.

VERY IMPORTANT (2):

We recommend you arrive in Cusco 48 hours or more before trek departure as we may need to leave earlier than scheduled in case of strikes or other events out of our control (see Force Majeure above).

ABOUT THE BRIEFING:

The night before your trek there will be a pre-trek talk (briefing) in our office at either 6.30pm or 7.30pm (exact time will be confirmed on your arrival or by email). Your duffel bag will be provided at this time if you have paid for an extra porter for your Inca Trail or if you are doing an alternative trek.

Thanks again for choosing us and we look forward to seeing you in Cusco!

Valencia Travel Cusco Team

Enjoy all the different services that we provide. Make sure to use caution, see it all and have fun!